At Jewella, we strive to ensure that your shopping experience is smooth and satisfactory. This Shipping and Return Policy explains how we handle shipping, returns, and exchanges for purchases made on our website.

1. Shipping Policy

1.1. Shipping Locations

Jewella offers shipping within India. We do not offer international shipping at this time.

We deliver to all major cities and towns across India. However, delivery to remote or hard-to-reach areas may incur additional charges or extended shipping times.

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1.2. Shipping Charges

Shipping charges are calculated based on the delivery location and the weight of the package. The total shipping cost will be displayed at checkout.

Free shipping may be available for orders over a certain amount, which will be communicated on the Website from time to time.

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1.3. Delivery Timeframes

Orders are processed and shipped within 1-2 business days after payment confirmation. Delivery timelines vary depending on your location:

Metropolitan cities: 3-5 business days

Other cities and towns: 5-7 business days

Remote areas: 7-10 business days

Please note that delivery times are estimates and may vary due to external factors, such as delays with courier services, public holidays, or force majeure events.

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1.4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS, allowing you to track your package online.

For any issues related to tracking or delivery, please contact us at support@jewella.in.

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1.5. Ownership and Risk of Loss

Ownership of the products and the risk of loss transfers to the customer upon delivery. Jewella is not responsible for any loss or damage to the products once they have been delivered to the address provided at checkout.

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2. Return and Exchange Policy

We are committed to your satisfaction. If you are not completely happy with your purchase, our return and exchange policy offers you flexibility.

2.1. Eligibility for Returns

Products are eligible for return or exchange within 7 days from the date of delivery, provided that:

The product is unused and in its original packaging.

All tags, certificates, and any accompanying materials are intact.

The product is not customized, personalized, or a made-to-order item (as these are non-returnable).

Items that show signs of wear, have been altered, resized, or damaged will not be eligible for return or exchange.

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2.2. Return Process

To initiate a return, please email our customer support at support@jewella.in with your order number and reason for return. Our team will assist you with the return procedure.

The customer is responsible for shipping the product back to Jewella, and return shipping costs will be borne by the customer unless the return is due to a defect or incorrect item.

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2.3. Refund Policy

Once we receive and inspect the returned product, we will process your refund within 10 business days.

Refunds will be issued to the original payment method. For payments made through credit/debit cards or net banking, the refund process may take an additional 5-7 business days for your bank to reflect the amount in your account.

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2.4. Exchange Policy

You may request an exchange for a different product or size within 7 days of receiving your order, subject to product availability.

Exchanges are processed once we receive and inspect the returned item. If the new item has a higher price than the original, you will be required to pay the difference. If the new item is of lower value, a refund of the difference will be processed as per the refund policy.

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2.5. Non-Returnable Items

Customized or personalized items.

Earrings (for hygiene reasons).

Products purchased during sale events or using discount codes may not be eligible for returns unless explicitly stated.

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3. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please notify us within 48 hours of delivery at support@jewella.in. We will arrange a free replacement or issue a full refund after investigating the issue.

You may be required to provide photographs of the damaged or defective product as part of our review process.

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4. Grievance Redressal

If you have any concerns regarding your order, shipping, or returns, please reach out to our Grievance Officer at grievance@jewella.in, and we will resolve your issue promptly.

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Web Cookie Policy

Effective Date: [Insert Date]

Website: www.jewella.in

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At Jewella, we use cookies to improve your browsing experience and enhance the functionality of our website. This Cookie Policy explains what cookies are, how we use them, and how you can control them.

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1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember your actions and preferences (like login details, language preferences, etc.) over a period of time, so you don’t have to re-enter them whenever you return to the site.

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2. How We Use Cookies

Jewella uses different types of cookies to provide you with a seamless user experience, including:

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2.1. Essential Cookies

These cookies are necessary for the basic functioning of the website. They allow you to navigate through the site, access secure areas, and make purchases.

Without these cookies, services you have requested (such as adding items to your cart) cannot be provided.

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2.2. Performance and Analytics Cookies

We use performance cookies to collect information on how visitors use the Website. These cookies do not identify individual users and only gather information in aggregate form.

Analytics cookies help us track the number of visitors to the Website, where they came from, and which pages they visited. This helps us improve the functionality and user experience of the Website.

We use third-party analytics services like Google Analytics, which may place cookies on your device to monitor Website performance.

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2.3. Functionality Cookies

These cookies allow the Website to remember choices you have made in the past (such as your preferred language or region) and provide enhanced features like personalized recommendations.

These cookies may also remember changes you have made to text size, fonts, and other customizable elements of the Website.

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2.4. Targeting and Advertising Cookies

We may use advertising cookies to show you relevant advertisements based on your browsing behavior on the Website.

These cookies are also used by third-party advertisers to track the effectiveness of their ads and limit the number of times you see a particular ad.

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3. Managing Cookies

You have control over the use of cookies on the Website. You can manage cookies in the following ways:

Browser Settings: Most browsers allow you to control cookies through their settings. You can block or delete cookies, or set your browser to notify you when cookies are being used. However, please note that disabling cookies may affect the functionality of the Website.

Opt-Out Links: For cookies used by third-party services (such as Google Analytics), you can opt out of their use by visiting their respective opt-out pages.

3.1. Instructions for Managing Cookies on Popular Browsers

Google Chrome: [Link to instructions]

Mozilla Firefox: [Link to instructions]

Safari: [Link to instructions]

Internet Explorer: [Link to instructions]

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4. Third-Party Cookies

Some cookies on the Website may be placed by third parties, such as advertising networks or analytics providers. These third parties may collect information about your browsing activities across different websites to deliver personalized ads or to analyze Website traffic.

We do not have control over these third-party cookies. Please refer to the respective third-party privacy policies for more information on how they handle cookies.

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5. Changes to the Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or applicable laws. Any updates will be posted on this page with the new effective date.

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6. Contact Us

For more information about our use of cookies or if you have any questions regarding this Cookie Policy, please contact us at:

Email: support@jewella.in

Phone: [Insert Phone Number]

Office Address: [Insert Address]