Refund policy

Return & Refund Policy — Jewella

Last updated: 3rd July 2026

At Jewella, every piece is crafted with precision and care. Because our jewellery is made using fine materials and, in many cases, made-to-order, we've outlined our return and refund process below so you know exactly what to expect.

1. Eligibility for Returns

We accept returns on eligible items within 7 days of delivery, subject to the following conditions:

  • The item must be unused, unworn, and undamaged, with all original tags attached.
  • The item must be returned in its original packaging, including the Jewella box, pouch, and certification (if applicable).
  • The original invoice or order confirmation must be included or referenced.
  • The product must not show signs of resizing, alteration, or wear.

Non-Returnable Items

The following categories are final sale and cannot be returned or exchanged, unless the item arrives damaged or defective:

  • Customised or made-to-order pieces (including personalised engravings, custom sizing, or bespoke designs)
  • Earrings, for hygiene reasons
  • Items purchased during clearance or final sale promotions
  • Gift cards

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Store credit is also available as an alternative to a refund and is issued instantly upon approval, valid for 12 months from the date of issue.
  • Shipping charges (if any were applied at checkout) are non-refundable, except in cases of damaged, defective, or incorrect items received.

3. Damaged, Defective, or Incorrect Items

If you receive a piece that is damaged, defective, or not what you ordered, please reach out to us within 48 hours of delivery with:

  • Your order number
  • Clear photos/video of the item and packaging

We will arrange a free replacement, repair, or full refund, including shipping costs, once the issue is verified.

4. How to Initiate a Return

  1. Email us at info@jewella.in or reach out via WhatsApp at +91 7021243602 with your order number and reason for return.
  2. Our team will confirm eligibility and share a return authorisation along with pickup/drop-off instructions.
  3. Pack the item securely in its original packaging.
  4. Once received and inspected, we'll process your refund, exchange, or store credit.

Please do not send returns without first requesting authorisation — unauthorised returns may not be accepted.

5. Return Shipping

  • For eligible returns due to change of mind, return shipping is to be borne by the customer.
  • For damaged, defective, or incorrect items, Jewella will cover the cost of return shipping.
  • We recommend using a trackable, insured shipping method for all returns, as Jewella is not responsible for items lost in transit back to us.

6. Order Cancellations

Orders can be cancelled within 24 hours of placing them, provided production or shipping has not yet begun. Once an order enters production (applicable for made-to-order or customised pieces), it cannot be cancelled.

7. Contact Us

For any questions about your return, refund, or exchange, reach out to us:

  • Email: support@jewella.in
  • WhatsApp: +91 70212 43602
  • Hours: Mon - Sat (9AM - 6PM)

Jewella reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated revision date.