Return and Refund Policy

We want your Jewella experience to feel effortless. If you are not completely happy with your piece, you can return or exchange it within 15 days of delivery, with free pickup from your address.

15-day returns and exchanges

  • Return or exchange within 15 days of delivery.
  • Free return shipping. We arrange pickup from your delivery address.
  • Full refund to your original payment method, excluding add-on services (see below).

What cannot be returned or exchanged

  • Customised, personalised or engraved jewellery. These are made for you and cannot be returned or exchanged.
  • Used or worn items. We cannot accept jewellery that is damaged, modified or shows signs of wear.
  • Third-party alterations. Items altered or modified by anyone other than Jewella are not accepted for return, exchange or refund.

What to include in your return

Please send back everything that came with your order, including:

  • Certificates
  • Original packaging
  • Accessories and any other items in the box

If any of these are missing, we may charge a suitable fee.

How to start a return or exchange

Email us at support@jewella.in or call +91 99300 67743 (9:00 AM to 7:00 PM IST) with your order number. We will arrange a convenient pickup from your address.

Please pack your piece securely. Recording a short video of the packing is helpful if any question comes up later.

Inspection and refund

  • Inspection: Once we receive your return, our quality team inspects it within 2 to 4 business days.
  • Refund timing: After inspection, allow 8 to 12 business days for the refund to reach your account, depending on your bank or card issuer.
  • Partial orders: If you return some items from an order, you are refunded only for the returned pieces.
  • Add-ons: Add-on services such as an IGI certificate, gift wrapping or other value-added services are non-refundable.
  • If an item fails inspection: we will send it back to you without a refund.

Exchanges

  1. Contact us and tell us what you would like instead.
  2. We arrange a free pickup from your delivery address.
  3. Once we receive and inspect your piece, we ship your new one.

If the new piece costs more, you pay the difference. If it costs less, we refund the difference as per the refund timing above.

After 15 days

Every Jewella piece comes with lifetime buyback and upgrade. See our Lifetime Buyback and Upgrade Policy.

Damaged or defective on arrival

If your order arrives damaged or defective, tell us at support@jewella.in within 48 hours of delivery with photos, and we will make it right with a replacement or refund.